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Refund Policy

IMPORTANT DISCLAIMERS. 

ALL INFORMATION CONTAINED ON THIS WEBSITE AND THE SERVICES PROVIDED HERE ARE FOR INFORMATIONAL PURPOSES ONLY.

CONTENT POSTED BY AC DREAM LTD (here named as “LoversParrots” or “Company”) ON ANY WEBSITE, MOBILE APPLICATION, SOCIAL MEDIA CHANNEL, THIRD-PARTY CONTENT SERVICE, OR ADVERTISEMENT IS FOR INFORMATIONAL PURPOSES ONLY. 

LOVERSPARROTS DOES NOT ENDORSE, AND IS NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF, ANY OPINION, ADVICE, STATEMENT, OR OTHER INFORMATION MADE ON THE SITE OR SERVICES, INCLUDING USER CONTENT AND THIRD PARTY MATERIALS (EACH AS DEFINED BELOW). 

LOVERSPARROTS IS NOT RESPONSIBLE FOR YOUR RELATIONSHIP WITH ANY USERS OF THE SITE OR SERVICES PROVIDED 

THE FOREGOING DISCLAIMERS AND LIMITATIONS ON LIABILITY SHALL NOT LIMIT THE MORE GENERAL DISCLAIMERS AND LIMITATIONS ON LIABILITY IN SECTION 12 OR ELSEWHERE IN THIS AGREEMENT.

BINDING EFFECT. 

This is a binding agreement. By using the webiste operated by AC DREAM LTD located at https://www.loversparrots.com including any sub-links or sub-pages, (the “Site”), or any products or Services provided in connection with the Site (the “Services” and the “Product(s)”), you agree to abide by these Terms of Use, as they may be amended by LoversParrots from time to time in its sole discretion, with or without notice. Company may, in its sole and absolute discretion, change these Terms of Use. Privacy Policy and Return & Refunds Policy, as well as all other applicable terms, conditions, limitations and requirements on the Site, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

YOUR CONTINUED PARTICIPATION OR USE OF THIS SITE OR THE PRODUCTS AFTER COMPANY CHANGES THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES IN THE TERMS, YOU MUST  DISCONTINUE YOUR USE AND ACCESS OF THE SITE AND CANCEL ANY SUBSCRIPTIONS YOU ARE CURRENTLY PARTICIPATING IN. Company will post a notice on the Site any time these Terms of Use have been changed or have otherwise been updated. It is your responsibility to review these Terms of Use periodically, and if at any time you find Company’s Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Site. BY ACCESSING, BROWSING, OR USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED, AND AGREED TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. YOU AGREE THAT BY USING THE PRODUCTS OR SERVICES YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, PLEASE DO NOT ACCESS, BROWSE OR USE THIS SITE OR THE CONTENT OR USE THE PRODUCTS AND SERVICES HEREON.

CANCELLATION/CHANGES


If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We can't offer a refund or exchange to any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.


Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase and a pictures/video of your products.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 
Late or missing refunds (if applicable)

If you haven’t received a refund yet (15 days after the approval), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Loversparrots.com



Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

CUSTOMS & RÉGULATIONS

TAXES & DUTIES

The prices displayed on our site are tax-free in USD which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at LoversParrots For further details of charges, please contact your local customs office.

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country. 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@Loversparrots.com

INDEMNITY. You agree to indemnify Company for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising out of your access to, or use of, the Site, your violation of these Terms of Use, or your infringement, or the infringement by any other user of your account, of any intellectual property or other right of any person or entity. Company will notify you of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any third-party claim, loss, liability, damage, or cost.

COPYRIGHT. All contents of Site or Service are: Copyright © 2018 AC DREAM LTD

NO LICENSE. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Company or by any third party.